Privacy Policy

BuildBridge ("we," "us," or "our") is operated by BuildBridge LLC, a company based in Oregon. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit getbuildbridge.com and use our platform that connects homeowners with contractors across the United States.

By using BuildBridge, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the platform.

1. Information We Collect

We collect information you provide directly when you create an account, post a project, or communicate through the platform. This includes your name, email address, phone number (if provided), zip code, and any project descriptions or messages you submit.

For contractors, we also collect professional information such as your trade specializations, license number, license state, years in business, company website, and social media profile links. We collect this information to help homeowners make informed hiring decisions.

We automatically collect certain technical information when you use the platform, including your IP address, browser type, device information, pages visited, and the date and time of your visit. This information is used to maintain platform security and improve user experience.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account on the BuildBridge platform
• Match homeowners with contractors based on trade category and zip code
• Facilitate in-app messaging between homeowners and contractors
• Process contractor subscription payments through Stripe
• Send you notifications about new projects, messages, or account activity
• Improve, personalize, and expand our platform features
• Respond to your inquiries and provide customer support
• Comply with applicable laws and regulations

We do not sell your personal information to third parties for their marketing purposes.

3. Sharing of Information

We share your information only in the following circumstances:

Between Platform Users: When a contractor expresses interest in a homeowner's project, limited profile information (name, trade specializations, ratings, license information) is shared with the homeowner. Contact information is only shared when a user explicitly chooses to share it via the in-app "Share Contact Info" feature.

Service Providers: We share information with trusted third-party service providers who assist us in operating the platform, including Stripe (payment processing), our cloud hosting provider, and analytics services. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of BuildBridge, our users, or the public.

4. Payment Information

All payment processing on BuildBridge is handled by Stripe. We do not store your full credit card number, CVV, or other sensitive payment details on our servers. Stripe's privacy policy governs the handling of your payment information and can be reviewed at stripe.com/privacy.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you request deletion of your account, we will delete or anonymize your personal information within 30 days, except where we are required by law to retain it or where it is necessary to resolve disputes or enforce our agreements.

6. Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (HTTPS/TLS), secure session management, and restricted access to personal data within our organization. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise any of these rights, please contact us at the email address below. We will respond to all requests within 30 days.

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA). If you are a resident of the European Economic Area, you may have rights under the General Data Protection Regulation (GDPR). Please contact us for more information about exercising these rights.

8. Cookies

BuildBridge uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze platform usage. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of the platform may not function properly.

9. Children's Privacy

BuildBridge is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date above. Your continued use of BuildBridge after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: